Refund policy

Koolpad Return & Replacement Policy

We stand by the quality of our Koolpad™ product and offer a 30-day return policy from the date of delivery.

Eligibility for Returns & Replacements:

• The product must be in its original condition with no signs of misuse, modification, or excessive wear.

• Returns or replacements will not be accepted if there is evidence of mishandling, physical damage, or improper use.

• If the product is defective due to manufacturing issues, we will provide a replacement or refund at our discretion.

How to Initiate a Return:

1. Contact our support team within 30 days of receiving your Koolpad.

2. Provide proof of purchase and images showing any issues.

3. If approved, ship the product back (return shipping costs may apply).

We aim to ensure fairness and quality while keeping our unique production process sustainable. If you have any concerns, reach out—we’re happy to help!